SerpSolution

Privacy Policy

This privacy policy and personal data processing notice (“Privacy Policy”) discloses the privacy and personal data practices for the Serpsolution website and services at https://www.serpsolution.com (“Website”) for the purpose of respecting the privacy of our customers and website visitors in accordance with the applicable law. This Privacy Policy applies solely to information collected, used, disclosed, and processed by Serpsolution, except where stated otherwise when browsing the Website or using the services and products provided by Serpsolution (collectively, “Services”).

While using the Website and/or using the services provided by Serpsolution, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, or for other purposes that are clearly stated in this Privacy Policy (“Personal Data”). The legal basis on which we rely to process your personal data is to provide our Services and the Website.

This Privacy Policy will inform you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

1. The Data We Collect and How We Collect It

For activities other than browsing such as using contact tools or requesting free or trial samples for Services, subscribing to the Services, etc. may require providing your personal data including name, company title, address, email address. We use the collected data of this nature to duly bring you the Services you want to benefit from or for general purposes to fulfill your requests related to the Services; to contact you to tell you about the Services; to answer your questions or to obtain additional necessary information about you; to improve or ensure the performance of the Services; for marketing purposes within the scope of your consent.

We collect your data during the usage of the Services (APIs and standalone databases) such as IP address, personal API key, API call dates and times, which APIs used, how many API calls used, how many API calls responses were downloaded, database download information.

When purchasing the Services (namely, API subscription or standalone database downloads as listed on the Website) we also require you to provide billing information such as name, title, address, credit card number, or PayPal credentials (“Billing Information”).

By browsing the Website, we may also collect information via the commonly-used information collecting tools such as Cookies and Web beacons, such as the browser type, language, IP address (or the proxy server you use to access the World Wide Web), your location, Internet service provider, mobile carrier as well as views and clicked links (the pages on the Website), your searches on the Website, date/time stamps associated with these usages during your time on the Website. This information is used to analyze the overall search and usage trends associated with our Website and the Services to improve the performance; to aggregate non-personal information in this regard as well. For example, the aggregated non-personally identifiable location and IP information help us see which regions show interest in our Services and how the people navigate through the Website, what percentage of these people choose to purchase the Services, etc.

2. How We Use Your Personal Data

We collect your data to manage the user experience. If you create an API subscription or purchase standalone databases on our Website, we process the personal data we collect to both manage your user account for the best user experience as well as to fulfill our obligations arising from the Terms and Conditions of Service and the contract made by and between you and us when you create the API subscription or make a purchase on our Website. We also collect this data to analyze trends and track visitor and user interactions to the extent these are necessary to improve and develop the Website and the Services.

We collect your data to ensure the security of our Website and the Services. These are non-personal data to verify the activity and investigate any suspicious activity.

We collect your data to fulfill your support requests. It is possible to contact us anytime through the contact page on our Website by filling out the contact form as well as through contact channels we disclose on the Website. We use the contact information you provide to us to get back to you on your requests to ensure service quality and client satisfaction. 

We collect your data to inform you. We use your data to inform of the changes in the Services, to remind you of the subscription expirations or matters regarding the payment of the Services, inform you of promotions and newly released or disabled services, to provide you technical information, security alerts and administrative notifications as well as for marketing purposes which you may opt-out anytime by sending us a request.

We collect your data to comply with legal obligations. We may be required by the authorities and in accordance with the applicable law, judicial proceedings, court orders, or other legal processes under our legal obligations to process your data to comply with these requirements. We will process your personal data to the extent that such obligations require us to do so, and will exceed these. Likewise, it may be necessary for our legitimate interest in protection against misuse and/or abuse of the Services and the Website as well as against wrongful acts against Serpsolution.

In cases we need to collect and process your data by means of legal obligations or contracts made by and between you and third parties, should you fail to provide such data, we hold the right to cease providing services to you and demand any damages we may incur as a result of such failure.

We do not subject your data to automated decisions such as profiling. The personalization of the Website is limited to the data Cookies collect as explained below.

3. Whom Do We Disclose Your Data To

We may disclose and share your data with our partners whom we jointly offer the Services with and to the extent to fulfill our contractual obligations (between you and/or our partners) regarding the Services; with our service providers to the extent that disclosing such data is necessary to acquire these services and ultimately provide our Services duly; with intermediary payment processors, solely to process payments; with popular third-party social network websites such as Facebook for the sole purpose of marketing (if you are opt-in); within company affiliates; with the professional advisers, lawyers, bankers, insurers, auditors of our company to the extent that we are legally obliged.

4. Children

We do not collect or offer any information or services that regards minors and in no way knowingly solicit personal information from children under the age of 16.

 

5. How We Keep Your Data Safe

We take necessary administrative, technical, and physical measures to keep the data we collect and harmless against accidents, unlawful destruction, unauthorized access, and disclosure, loss, and alteration in both online and offline environments. For example, wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. We are obliged by law to take all necessary measures in this regard; however, please note that no measures can provide security at a 100% rate. You are responsible for the access settings and overall security of the devices that you use to use the Services and the Website that may jeopardize the data security as well as keeping your password and other personal data in secure places and environments.

6. Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site to improve the overall user experience. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

7. External Links

The Website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

8. GDPR

As a company founded and registered in Europe, we are fully committed to complying with the European Union General Data Protection Regulation (GDPR) and your rights within it. This Privacy Policy explains details regarding how your data and which types of data are collected, processed, and transferred. For any requests, questions, or concerns regarding your privacy and data protection as well as exercising your rights within the GDPR, contact us anytime.

You have the right to withdraw your consent on the processing of your personal data by us as well as access or deletion of it. In case of any changes in your personal data, you may also let us know of such changes and request correction of your personal data on our system anytime.

If you believe the way we collect, process, and transfer your personal data infringes your rights within the GDPR, you may exercise your right to make a complaint to the relevant authority in the member state of your residence, workplace, or the place of the alleged infringement. You may view the contact details of data protection authorities at https://ec.europa.eu/justice/article-29/structure/data-protection- authorities/index_en.htm.

9. International Transfers

In order to carry out our Services and maintain the Website, the data we collect may sometimes be transferred and accessed in countries outside of the European Economic Area. The protection of this Privacy Policy and your rights within it shall still be valid for cases in which your data is transferred to such other countries.

10. Your Access to and Control Over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address provided on our website.

11. Surveys

From time to time our site requests information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

12. Notification of Changes

Whenever material changes are made to this Privacy Policy, we will notify you of these changes through the contact channels you provide and consent.

13. Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

14. Consent to the Privacy Policy

You hereby agree to the relevant provisions in this Privacy Policy by visiting our Website and/or using the services provided by Serpsolution. For any questions or concerns regarding this Privacy Policy, to exercise the rights within this Privacy Policy and the applicable law; or If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via email at support@serpsolution.com